9baje Privacy Policy

Your personal data is something we hold in trust. We're fully transparent about how we collect, store, and protect it — everything is explained here.

Last Updated: 1 January 2026

In brief: 9baje never sells your data. Protecting your privacy is our top priority. Reading this policy in full will show you exactly what information we collect and why.

1 Introduction

9baje (www.9baje.net) is an online gaming and lottery platform serving users in Bangladesh. We take the privacy of our users very seriously.

This Privacy Policy explains what information 9baje collects about you, how it is used, who it may be shared with, and what rights you have over your data.

By using the 9baje website or app, you are considered to have agreed to this Privacy Policy. If you disagree with any part of it, please contact us or stop using the platform.

Our commitment: Your personal data will never be sold to any third party. This is 9baje's core privacy commitment.

2 What Information We Collect

9baje only collects information that is genuinely necessary to provide our services. We never gather data we don't need.

Information You Provide Directly

Data Type When It Is Collected Why It's Needed
Full Name At the time of registration Identity Verification & Reward Distribution
Mobile Number At the time of registration and payment Account Verification & Transactions
Date of Birth At the time of registration Age Verification (18+)
Address At the time of KYC verification Identity verification
National ID / Passport At the time of KYC verification Fulfilling legal obligations
Email address (optional) At the time of registration Account Notifications

Automatically Collected Information

  • Device type, operating system, and browser information
  • IP address and approximate location
  • Time spent on the platform and pages visited
  • Gaming activity and transaction history
  • Date and time of login and logout

3 How We Collect Information

9baje collects information in several ways:

  • Directly from you: Information provided through registration forms, KYC verification forms, and support chat.
  • Through automated technologies: Cookies, web beacons, log files, and analytics tools.
  • From payment providers: Transaction details via bKash, Nagad, or Rocket.
  • From third-party verification providers: Information received through identity verification services.

All information is transmitted securely via SSL encryption. We will never ask you to send sensitive data through unsecured channels.

4 Purpose of Data Use

9baje uses your information only for the following purposes:

  • To create, manage, and verify accounts
  • To process deposits, withdrawals, and other payments
  • To ensure winnings and bonuses reach the right person
  • To detect and prevent fraud, money laundering, and other illegal activity
  • To meet legal obligations and report to regulatory authorities
  • To provide customer support
  • To improve platform experience and performance
  • To inform you about promotions, bonuses, and offers (only with your consent)
  • To operate responsible gaming programs

Marketing communications: You can opt out of promotional messages at any time — just visit your profile settings or reach out to our support team.

5 Data Sharing & Third Parties

9baje never sells your data. In limited cases, minimal information may be shared with trusted partners:

Who We Share It With Why No Data
Payment gateways (bKash / Nagad / Rocket) To process transactions Mobile number, transaction amount
Identity Verification Services To complete KYC Name, date of birth, ID document
Law enforcement agencies Legal Obligations As required by court order or regulatory authority
Audit and compliance bodies Licensing & Regulatory Compliance Aggregated statistics (not personally identifiable)

Data Processing Agreements (DPA) are in place with all third parties. They are equally prohibited from selling or misusing your data.

6 Cookies & Tracking Technologies

9baje uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience.

Types of Cookies We Use

  • Essential Cookies: To maintain login sessions and ensure security. These cannot be disabled.
  • Performance Cookies: Collects anonymous data to help us identify and fix issues on the site.
  • Preference Cookies: To remember your language and display preferences.
  • Analytics cookies: To analyze user behavior and improve our services.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

7 Data Retention & Security

Retention Period

  • Active account data: retained for as long as the account remains active
  • After account closure: up to 5 years, as required by legal obligations
  • Transaction records: 7 years (as required by financial regulations)
  • Support chat history: 2 years

How Your Data Is Kept Secure

  • All data transfers are secured with 256-bit SSL/TLS encryption
  • Data stored on servers with AES-256 encryption
  • Two-Factor Authentication (2FA)
  • Regular security audits and penetration testing
  • Restricted staff access — only those who need it can view your data
  • 24/7 Security Monitoring System

In the event of a security breach, affected users will be notified within 72 hours and steps will be taken to resolve the issue promptly.

8 Your Rights

You have several important rights regarding your personal information:

Right to Access

You may request to know what information we hold about you.

Right to Correction

You may request corrections to any inaccurate or outdated information.

Right to Erasure

Under certain conditions, you may request that your data be deleted.

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

Right to Data Portability

You may request a copy of your information in a standard, portable format.

Right to Object

You may object to marketing communications or profiling.

To exercise these rights support@9baje.net. We will do our best to respond within 30 days.

9 Children's Privacy

9baje is strictly for users aged 18 and above. We do not knowingly collect information from minors.

If we become aware that a child or minor has registered on our platform, that account and all associated data will be deleted immediately.

If a parent or guardian believes their child is using 9baje, please support@9baje.netto let us know.

10 Privacy Policy Updates

This Privacy Policy may be updated from time to time. When changes are made:

  • The "Last Updated" date at the top of the page will be revised.
  • For significant changes, you will be notified via SMS to your registered mobile number or through a notification on the platform.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend that you review this page from time to time.

11 Contact & Complaints

For any privacy-related questions, concerns, or requests, please get in touch with us:

  • Email: support@9baje.net
  • Live Chat: Available 24/7 after logging in to the platform

We typically send an initial response within 48 hours. Complex requests may take up to 30 days.

To learn more about how we protect your data, visit our Terms & Conditions and Responsible Gaming Also see this page.

Why 9baje Is Trustworthy With Your Data

Your privacy is protected on two fronts — technology and policy

End-to-End Encryption

Every transaction and personal detail you share is protected by 256-bit SSL encryption — completely unreadable to anyone outside.

Your Data Is Never Sold

9baje never sells your data to advertisers or third parties. This is our core commitment.

Transparent Policy in Bengali

This Privacy Policy is written entirely in plain language — no legal jargon hiding anything from you.

Your Data, Your Control

View, correct, or delete — you have full control over your data. Submit a request at any time.

Regular Security Audits

A dedicated third-party security team regularly audits our systems to identify and address any vulnerabilities.

24/7 Support

Our support team is always ready to help with any privacy-related questions. Reach out in Bengali for quick, easy assistance.

Your data is secure — play with complete peace of mind

Your privacy is fully protected at 9baje. Register today and enjoy gaming in a safe environment.

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